Donr Lottery: Social Responsibility

Latest update: 16th September 2019

This Lottery is promoted by Euan Imrie and Peter Hayes on behalf of Charities Trust (“the Promoter”) under Remote Large Society Lottery Licence Number 000-006068-R-104648 issued by the Gambling Commission.

This Lottery is managed by Capen Limited (“Capen”), a company registered in England and Wales (company number 8141955 (England), an external lottery manager (certificate number 000-036257-R-317724-008) whose registered address is c/o Wem & Co, Savoy House, Savoy Circus, London, W3 7DA and whose head office is at Floor Four, 39 York Rd, Elizabeth House, SE1 7NQ. “Capen”, “us” or “we”) and your Agreement is with us. However, the Society (as defined below) shall be entitled to enforce any of the terms and conditions of these Terms.

Social Responsibility

Each game is promoted by a participating Society who has agreed to be bound by these Social Responsibility guidelines.

Fair and open draws policy

The winners of all prizes shall be selected by Capen using a random number generation system which will ensure that the Lottery is operated in a fair and open manner in accordance with the requirements of the 2005 Gambling Act. The winning number(s) for each draw shall be one or more six-digit numbers selected at random from all eligible Tickets, on a weekly basis.

Complaints Procedure

Any complaints regarding a draw can be made by calling our helpline on 0333 4444 111. We will respond to initial complaints and queries within 2 working days of receipt of the complaint.

If the complaint is not satisfactorily resolved, the matter will be escalated appropriately. Every complaint will be taken seriously and fully considered by us in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (“IBAS”), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

ii. The player will be provided with IBAS referral details.

iii. The outcome of IBAS intervention will be reported to the Gambling Commission.

Responsible gambling / problem gambling procedure

Players can ask to be removed from our database so they do not receive further emails regarding draws.

If you are having a problem then you can ask to be excluded from the site. There is also software that blocks access to all online gambling sites. See www.gamblock.com or www.netnanny.com for more details.

If you would like to exclude yourself from our draws, please call 0333 4444 111 with your mobile number and state:

“I request that my mobile (number) will be refused entry to all current and future draws. I understand that if I attempt to purchase a ticket, I will be refused.”

Problem gambling

Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:

– You’re buying for fun and helping a good cause, not investing money

– Set strict limits on how much time and money you’re going to spend, and only gamble what you can afford to lose

– Quit while you’re ahead, and don’t chase your losses

– Don’t gamble to escape from stress or boredom and keep up other interests and hobbies

If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:

– Do you sometimes spend more money and time on gambling than you can afford to?

– Do you find it hard to stop or manage your gambling?

– Do you have arguments with family or friends about money and gambling?

– Do you always think or talk about gambling?

– Do you lie about gambling or hide it from other people?

– Do you chase losses or gamble to get out of financial trouble?

– Do you gamble until all of your money is gone?

– Do you borrow money, sell possessions or do not pay bills in order to pay for gambling?

– Do you need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?

– Do you neglect work, school, family, personal needs or household responsibilities because of gambling?

– Do you feel anxious, worried, guilty, depressed or irritable because of gambling?

– Do you consider or have considered an illegal act to finance your gambling?

– Do you gamble to escape worry, trouble, boredom or loneliness?

– Do you have difficulty sleeping because of gambling?

Visit http://www.gambleaware.co.uk for more information and advice.

Remote gambling

Remote gambling includes gambling online, by interactive television or by mobile phone. The advice below is designed to help anyone gambling remotely:

– Keep track of the time that you spend playing

– Keep track of the amount you spend playing – remind yourself that it is real money!

– Avoid chasing your losses

– If you’re a parent keep your password safe and consider using software to block access to gambling sites from minors. You can find further information on blocking software here: http://www.gamcare.org.uk/get-advice/what-can-you-do/blocking-software

– Look for sites with options where you can set your own spend and session limits, which can help you to control your gambling.