Latest update: 10th January 2022
The Donr Lottery is promoted by Chris Newell and Paul Paterson. The Lottery is managed by ImpulsePay Ltd ("ImpulsePay", "us" or "we"), a company registered in England and Wales (company number 04395570), which has a Remote External Lottery Manager licence (058029-R-333796-001) and whose registered address is The Stables, St Georges Terrace, Newcastle, NE2 2SU and your Agreement is with us.
Each game is promoted by a participating Society who has agreed to be bound by these Social Responsibility guidelines.
The winners of all prizes shall be selected by ImpulsePay using a random number generation system which will ensure that the Lottery is operated in a fair and open manner in accordance with the requirements of the 2005 Gambling Act. The winning number(s) for each draw shall be one or more six-digit numbers selected at random from all eligible Tickets, on a weekly basis.
Any complaints regarding a draw can be made by calling our helpline on 0333 4444 111. We will respond to initial complaints and queries within 2 working days of receipt of the complaint.
If the complaint is not satisfactorily resolved, the matter will be escalated appropriately. Every complaint will be taken seriously and fully considered by us in order that a satisfactory resolution can be achieved.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (“IBAS”), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
ii. The player will be provided with IBAS referral details.
iii. The outcome of IBAS intervention will be reported to the Gambling Commission.
Players can ask to be removed from our database so they do not receive further emails regarding draws.
If you are having a problem then you can ask to be excluded from the site. There is also software that blocks access to all online gambling sites. See www.gamblock.com or www.netnanny.com for more details.
If you would like to exclude yourself from our draws, please call 0333 4444 111 with your mobile number and state:
“I request that my mobile (number) will be refused entry to all current and future draws. I understand that if I attempt to purchase a ticket, I will be refused.”
Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:
If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:
Visit http://www.gambleaware.co.uk for more information and advice.
Remote gambling includes gambling online, by interactive television or by mobile phone. The advice below is designed to help anyone gambling remotely: